Refund policy

Within 48 hours after receipt of each shipment of goods, Buyer shall have the right to examine and test the goods to determine if there is any damage, defect, or shortage. All claims for any damage, defect, or shortage, or for any cause whatsoever (whether the claim is based in contract, negligence, strict liability, other, or otherwise) shall be deemed waived unless made in writing and received by Seller within 48 hours after Buyer's receipt of the goods, or, if the claim is for non-delivery of goods, within 72 hours after the date the goods were to be delivered. Provided, however, that any claim not reasonably discoverable within the 48 hours period (including a claim discoverable only in processing, further manufacture, other use, or resale) must be made in writing and received by Seller within 72 hours after Buyer's receipt of the goods, or within 30 days after Buyer learns of the facts giving rise to the claim, whichever occurs first. Failure of Seller to receive written notice of any such claim within the applicable period shall be deemed an absolute and unconditional waiver by Buyer of the claim regardless of whether the facts giving rise to the claim shall have then been discovered or whether processing, further manufacture, other use, or resale of goods shall have then taken place. Buyer's exclusive remedy shall be for damages, and Seller's total liability for all losses and damages arising out of any claim whatsoever (whether the claim is based on breach of warranty, breach of contract, negligence, strict liability, or any other legal theory) shall in no event exceed the purchase price of the goods in respect to which the claim arises or, at Seller's option, the repair or replacement of the goods. In no event shall Seller be liable for any direct, indirect, special, incidental, consequential, or punitive damages resulting from any claim (including, without limitation, loss of profits, business losses, damage to property, or any liability of Buyer to its customers or third parties). In no event is Seller liable to Buyer or any third party for any liability, claims, obligations, damages, costs, or expenses, including, without limitation, any direct, indirect, special, incidental, or consequential damages (including lost profits, business losses, personal property damage, personal injury, and death) arising out of or relating to the sale of goods by Seller to Buyer or any related services provided to Buyer. Seller is not liable for, and Buyer assumes full liability for, all personal injury and property damage connected with the handling, transportation, possession, processing, repackaging, further manufacture, or other use or resale of goods, whether the goods are used along or in combination with any other material. Goods sold by Seller are not authorized to be used in life support equipment or for applications in which the failure or malfunction of the goods would create a situation in which personal injury or death could occur. Any such use or sale of goods sold by Seller is at the sole risk of Buyer, and Buyer agrees to indemnify and defend Seller against and hold Seller harmless from all damages and costs arising out of such use or sale.

Buyer may return to Seller any goods that are damaged or defective solely by obtaining a return material authorization (RMA) from Seller within 72 hours of receipt of the goods. Buyer must return the damaged or defective goods to Seller within the period set forth in the RMA. The RMA number must be listed on all packaging containing goods returned to Seller. If Buyer does not request from Seller an RMA within 72 hours of receiving the goods to be returned or requests an RMA for goods that are not damaged or defective, Seller may, at its sole discretion, refuse to issue an RMA for the return of the goods or may require that Buyer pay to Seller a reasonable restocking fee as a condition of issuing Buyer the RMA.